Our return policies:



We will gladly accept any bag that has not been used up to 10 days after purchase for a store credit or exchange. We will reship your exchange for free however all returns to us must be at the buyer's expense. Store credit must be used within 30 days. We are not responsible for USPS losing packages but will work with you to resolve the issue as much as possible. 

No cash refunds.

All "sale" items are final sale. No returns allowed on sale items. 

If you have a slight hiccup with your bag.. ie. some type of damage due to construction, we will fix your bag complimentary unless the damage is due to consumer error. 

This will be determined once we receive photos of the bag. All photos should be sent to kaylahandbags@gmail.com


Please note:

Our handbags are hand-made in Louisiana. Please care for your bag as they are all one of a kind. Each one made with a little sweet southern flair. 


All returns should be sent to:

Kay-la handbags 

410 East Charles Street

Hammond, LA 70401

Please email kaylahandbags@gmail.com before making any return for pre-authorization.